Order Policies & Customer Satisfaction
At Gateway Sheet Music, we want every customer to be confident in their purchase. Below, you’ll find important details about our order policies, returns, and payment security.
Sheet Music Purchases - All Sales Final
Due to the nature of sheet music, all sales are final. We encourage our customers to carefully review their selections before placing an order.
If you receive an item that is damaged or defective, please contact us immediately so we can make it right.
Secure Payment Processing
Your security is our priority. Gateway Sheet Music is 100% PCI Compliant, and we never store your credit card information.
We partner with Fortis Pay Systems, a secure payment provider, to tokenize your credit card. This means:
- - Your actual credit card number is never stored on our servers.
- - Transactions are securely encrypted to protect your data.
- - We can issue refunds using a secure token, but tokens expire within months and cannot be reused for new charges.
Need Help?
If you have any questions about your order, need assistance choosing the right music, or encounter any issues, we’re happy to help. Contact us for personalized support.
Shop with confidence – Gateway Sheet Music is here to serve you!